Return & Exchange
-
Thank you for shopping with Hitstyle , Please review our Return and Exchange Policy below:
1. Eligibility for Returns and Exchanges :
– We accept returns and exchanges within 15 days of the delivery date.
– To be eligible, items must be unused, in their original condition, and with all tags and labels attached.
2. Initiating a Return or Exchange:
– To initiate a return or exchange, please contact our customer service team at Histyle11@gmail.com or through our social media pages , or via whatsapp : 01125374111 within the 15-day period.
– Provide your order number, the item(s) you wish to return or exchange, and the reason for return.
3. Packaging:
– Please ensure that the items are securely packaged to prevent damage during transit. We recommend using the original packaging.
4. Refunds:
– Refunds will be issued to the original payment method once the returned items are received, inspected, and deemed eligible for a refund.
– Customers are responsible for return shipping costs.
– Original shipping fees are non-refundable.
5. Exchanges:
– If you wish to exchange an item, please indicate the new item you would like in your return request.
– Exchanges are subject to product availability.
- Customers are responsible for exchange shipping costs.
6. Damaged or Defective Items:
– In the rare event that you receive a damaged or defective item, please contact us within 72 hours of receiving the product. Include photos of the damage for our records.
7. Contact Us:
– For any further assistance or inquiries, please contact our customer service at Hitstyle11@gmail.com or our social media pages , or via whatsapp : 01125374111
-
Thank you for choosing Hitstyle . we are here to ensure your shopping experience is exceptional.